# Send File or Attachment

When the Agent handle customer ticket, there are some issues that Agent has to send some file or attachment such as document, images, audio, video, feedback, form, FAQ, even video conference call. The types of attachments that can be sent vary through channels.

To begin, go to the **Customer Support** page, select a ticket and click the **'Reply'** button. Then, you can see a pop-up of conversation chat, click the **'Attachment'** button.

![Attachment](/files/eFCXN5p1ejekVzy76kKI)

**Component Explanation:** 

| Name         | Description                                     |
| ------------ | ----------------------------------------------- |
| Send File    | to send file from Agent’s device to customer.   |
| Send Library | to attach library from digital library.         |
| Send Form    | to attach form from form management.            |
| Chat History | to download chat history of the related ticket. |
| Send FAQ     | to attach knowledge from FAQ Knowledge.         |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.