Release Note v4.8.2.3

For versions:


3Dolphins is the applied AI (Artificial Intelligence) solution for companies and organisations to improve their customer’s experience across channels. We do this through our core products: Social CRM (Customer Relationship Management), NLP (Natural Language Processing)-based Chatbot and Mobile Workforce Management. 3Dolphins AI serves as the technology foundation of those products, combined by deep expertise and wide experience of the team. Built and delivered as enterprise-class solution, on cloud or on-premise, 3Dolphins is trusted by one of Indonesia’s largest bank. Our approach for improving customer experience through AI is by enabling seamless collaboration between machine and human. 3Dolphins solution is developed by PT InMotion Inovasi Teknologi (InMotion).

What’s New in Version

On February 25, 2020 InMotion has been announce the launch of Added, features updates and bug fixes of 3Dolphins.


  1. Add fallback event to Profiling Activity.
  2. Add response text of FAQ response & fallback to Profiling Activity.
  3. Add capability to put variable as content in content created at Page Builder.

Features Update

  1. Enable email address detection to ‘TO’ and ‘CC’ input of email composer to handle arbitrary text inserted.
  2. Kicked user account is now recorded in Access Audit report.
  3. Improved search by customer in Ticket Audit report.
  4. Added open action record in Ticket Audit report for opening email ticket.
  5. Adjust Agent %Prod date format (dd MMMM yyyy hh:mm).
  6. Display agent full name in Ticket Audit report.
  7. Improve email message visibility in Ticket Conversation report.
  8. Use non html message when exporting email ticket in Ticket Conversation report.
  9. Improve Customer search at Conversation History report.
  10. Emulator needs to be reset for new interaction for memory optimization.
  11. Sanitize duplicate nouns returned from think API.
  12. Improve bot survey UI at FAQ Knowledge.

Bug Fixes

  1. Fix first message in Ticket Activity is still not stored properly
  2. Fix duplicate entry of Dialog Fallback
  3. Fix duplicate entry when New Dialog is initiated
  4. Fix incorrect customer interaction count in Conversation History report
  5. Fix merged ticket SLA compliance not calculated
  6. Fix Agent %Prod export not working before selecting agent first
  7. Fix Appraisal report export result only generate 9999 rows when there are more than 9999 row data
  8. Fix incorrect timezone on exported report
  9. Fix incorrect label for customer name in User Audit exported report
  10. Fix webchat history not working in multitenant enabled environment
  11. Fix emoji not working in cancel during dialog configuration
  12. Fix customer support chat window becomes blank when opening ticket conversation
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