# Auto Send Feedback

Fitur ini memungkinkan Anda mengirim feedback secara otomatis saat Anda menutup tiket dan tidak berlaku untuk tiket yang ditutup menggunakan fitur batch close (pelanggan tidak dapat melihat feedback jika Anda menutup tiket menggunakan batch close).

Sebagai contoh, aktifkan fitur auto send feedback dengan memilih opsi '*True*'. Kemudian, ketika Anda menutup tiket, feedback secara otomatis akan dikirim ke pelanggan seperti yang ditunjukkan di bawah ini.

![Auto Send Feedback](/files/-MSg9fv-Gwf3ZoJnaXHD)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/auto-send-feedback.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.