> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/administration/system-setting/ticket-configuration/walk-in-sla-time-in-second.md).

# Walk in SLA Time (in Second)

Fitur ini memungkinkan Anda untuk mengonfigurasi waktu respons SLA, biasanya mengacu pada seberapa cepat Anda akan menanggapi masalah teknis yang diangkat melalui channel Pelanggan Walk-in. Misalnya, jika Anda mengatur *Walk in SLA Time* di '10', itu berarti Agen menangani tiket masuk dalam 10 detik.

![Walk-in Customer Ticket](/files/-MSggtcIWi2oqhMZq1w1)


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