# Conversation Audit

Fungsi conversation audit adalah memudahkan Supervisor untuk memantau tiket dari tiket masuk hingga tiket ditutup.

Supervisor dapat memfilter laporan audit conversation berdasarkan *date range, ticket number, activity status, agent* dan *customer*. Laporan audit conversation dapat diunduh ke file .XLS, .PDF, .CSV, atau .TXT, seperti yang ditunjukkan di bawah ini.

![Conversation Audit](/files/-MTACCdI_wbjLpCrHjaJ)

Selain itu, supervisor juga dapat melihat detail percakapan antara agen dan pelanggan dengan mengklik button action '*Detail*'. Laporan audit conversation detail dapat diunduh ke file .xlxs ke drive lokal Anda untuk tujuan analisis, berbagi, atau backup, seperti yang ditunjukkan di bawah ini.

![Detail Conversation Audit](/files/-MTACQjsqOYUz8V9Tvok)


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/analytic/live-agent/conversation-audit.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.