# Customer Rating

Di sisi kiri bawah tiket atau ketika Agen menutup percakapan dengan pelanggan, Agen dapat menambahkan peringkat untuk pelanggan tentang bagaimana perasaan agen tentang pertanyaan pelanggan ketika Agen menangani tiket pelanggan, dll.

![Agent Rate Customer](/files/-MT9v8rCRncxMwRjkaw9)

Jika Agen submit rating, Anda dapat melihat laporan customer rating di ***analytic*** > ***live agent*** > ***customer rating***. Anda dapat melihat jumlah rating dan skor rating rata-rata pada grafik customer rating bar dan tabel customer rating dari setiap tiket yang dapat difilter berdasarkan date range dan customer name. Selain itu, Anda dapat mengunduh peringkat pelanggan ke file .XLS, .PDF, .CSV atau .TXT, seperti yang ditunjukkan di bawah ini.

![](/files/-MT9x4GtKwvNHiDxHVUa)

![Customer Rating](/files/-MT9x9NH4geo5rOctxuQ)


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