# Net Promotor Score

Ketika pengguna menutup percakapan dengan pelanggan, sistem akan secara otomatis mengirimkan feedback pertanyaan NPS Survey kepada pelanggan untuk menanyakan dan mengetahui bagaimana pelanggan menilai Agen, bagaimana perasaan pelanggan tentang profesionalisme agen, daya tanggap, bantuan, dll.

![](/files/-MTp5H-gAlKswB2EXkks)

Jika pelanggan mengirimkan feedback NPS, Anda dapat melihat feedback NPS di ***Analytic*** > ***Live Agent*** > ***Net Promotor Score***. Anda dapat melihat NPS trends, rata-rata NPS, dan detail feedback NPS yang dapat difilter berdasarkan rentang tanggal. Selain itu, Anda dapat mengunduh net promotor score ke file .xlxs, seperti yang ditunjukkan di bawah ini.

![](/files/-MTALfyGQUuw6m2lcR1g)

![Net Promotor Score](/files/-MTALlaLRxGdkcKWoW5u)

Untuk melihat detail feedback NPS yang telah diberi oleh pelanggan pada tiap tiket, Anda dapat pilih dan klik feedback ticket.

![Detail NPS Feedback](/files/-MTAM12vFUKUVj1yXfCp)


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