Report API
Last updated
Last updated
{
"channelFilters": [],
"channelTypeFilters": [],
"agentFilters": [],
"customerFilters": [],
"ticketTagFilters": [],
"startDateFilter": "2021-09-20",
"endDateFilter": "2021-09-24",
"ticketNumber": ""
}
{
“status”: “success”,
“data”: “[{
"accountId": "160924466",
"accountName": "Stephen Strange",
"accountScreen": "160924466",
"agentName": "Virginia Potts",
"answer": false,
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"bccListFormatted": "",
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"ccList": [],
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"channel": "15c4ea8e6195ebea7e65c69606d3ec25",
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"channelName": "Savannabreeze",
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"collection": "master_ticket",
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"customerName": "Stephen Strange",
"dateTimeline": 1632127381196,
"displayConferenceParticipant": false,
"emailRecipient": "",
"firstAssignedDate": 1632127381196,
"firstResponseAgent": "Virginia Potts",
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"friendlyId": "160924466",
"friendlyName": "Stephen Strange",
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"message": "halo",
"messageId": "160924466",
"messagesDetail": "Stephen Strange [20 September 2021 15:43:00] : halo \nVirginia Potts [20 September 2021 15:43:12] : halo juga. close ya \nStrange [20 September 2021 15:43:16] : oke",
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"overReplySla": false,
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"prettDateTimelineByStatus": 1632127400353,
"prettyDate": "2021-09-20 15:43:00",
"prettyDateTimeline": "2021-09-20 15:43:20",
"priority": false,
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"renderActivity": false,
"responseTime": 9,
"ruleId": "4bea94290592a1d4363b90652ae1dea5",
"selected": false,
"severity": "Not Set",
"severityStyle": "severity-low",
"slaStatusText": "Within SLA",
"slaStyle": "ticket-within-sla",
"status": "Closed",
"statusStyle": "ticket-closed",
"subject": "halo",
"supervisor": "e6a59c632f4229742da305ed4450e59a,cbc2e7f91696e36496b197a500f73e9d",
"ticketAnswer": false,
"ticketNumber": "2109200000001",
"timelineStatus": "Closed",
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"transferInterval": 19,
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"unassignedDate": 1632127381196,
"unassignedDateText": "2021-09-20 15:43",
"unreadMessages": 0,
"withinSla": true
}]”
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}