# Fallback Message

Untuk menampilkan pesan respon ketika bot tidak memahami maksud dari pertanyaan pelanggan (Biasanya pesan ini muncul karena FAQ Knowledge belum tersedia pada bot yang mengakibatkan bot tidak memahami pertanyaan pelanggan).

Pilih Bot dan klik ikon ***‘Fallback Message’*** (![](/files/-MRT8otz7LQBhTB_0ZBH)). Kemudian, Anda akan melihat pop-up dari fallback mesage. Masukkan pesan yang akan dikatakan oleh bot, pilih bahasa dan pilih tipe dari fallback message. Ada 3 tipe classifier pada fallback message yaitu complaint, inquiry dan request.

![Fallback Message](/files/-MRT8ou-6NyUXKzPaJr-)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/bot-manager/create-new-bot/fallback-message.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.