> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-suggestion/mechanism-of-using-faq-suggestion.md).

# Mechanism of Using FAQ Suggestion

Untuk dapat menampilkan FAQ Suggestion, hal pertama yang perlu Anda lakukan adalah mengaktifkan asisten bot di menu ***Bot Settings> Bot Manager*** dan ubah toggle assistant bot ke ***On***.

![Assistant ON](/files/-MRsKLEOc9CkjFjMUp_Z)

Jika pelanggan mengirim pesan ke agen, FAQ Suggestion akan muncul di obrolan percakapan untuk membalas pesan pelanggan, Anda dapat mengklik button ***'Send'*** untuk mengirim jawaban yang disarankan, atau klik button ***'Save'*** untuk menyimpan FAQ ke halaman FAQ Suggestion dan tambahkan catatan ke FAQ, seperti pada gambar di bawah ini.

![FAQ Suggestion](/files/-MRsVTrUf2KOfIadpeay)

{% hint style="info" %}
Suggestion akan muncul jika pelanggan mengirimkan pesan sesuai dengan pertanyaan yang tertera di FAQ Knowledge.
{% endhint %}

Misalnya, klik button ***'Save'*** untuk menambahkan catatan ke FAQ. Ketik catatan dan klik button ***save***.

![Add note FAQ](/files/-MRsWZhvU8E0LpRYy5Kc)

Kemudian catatan yang Anda masukkan akan muncul di halaman FAQ Suggestion. Supervisor dapat *approve* atau *reject* note yang dimasukkan oleh agen.

![FAQ Suggestion Approval](/files/-MRsWlE_GeikzOot06gc)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/bot-settings-1/faq-suggestion/mechanism-of-using-faq-suggestion.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.