> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/customer-service/auxiliary-mapping/membuat-status-agen-baru.md).

# Create a New Agent Status

Pada dashboard Agen, Anda dapat melihat status Availability agen. Status Availability inilah yang menentukan pendistribusian tiket. Misalnya, setiap agen yang login ke aplikasi 3Dolphins, agen harus mengubah statusnya menjadi *Available* untuk menerima tiket dari pelanggan, atau ketika shift selesai, agen dapat mengubah status menjadi *shift end*.

![Agent Status](/files/-MRJ2Vrs8kMcOBIdU__G)

Selain status di atas, Anda dapat menambahkan status baru. Misalnya, Anda dapat menambahkan status untuk training atau backup dengan memilih menu ***Customer Service*** *> **Auxiliary Mapping**.*

Di pojok kanan atas, klik button ***+New Agent Status***. Kemudian, Anda akan melihat form pop-up untuk menambahkan status agen baru. Masukkan nama status (Reason), reason code, dan pilih Auxiliary, kemudian klik button ***Save***.

![](/files/-MRJ2omS8xJqnCwArdKR)

**Penjelasan Komponen:**

| Nama Kolom       | Deskripsi                                                                                                                                                                                         |
| ---------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Reason           | Ketersediaan status Agen seperti Available, break, dll.                                                                                                                                           |
| Reason Code      | Kode dari agent status.                                                                                                                                                                           |
| Choose Auxiliary | Jika Anda memilih *'true'* maka status agen akan ditampilkan pada status ketersediaan agen. Namun, jika Anda memilih '*false*' maka status agen akan disembunyikan pada status ketersediaan agen. |

Setelah status agen baru berhasil dibuat, status akan muncul pada dashboard Agen, seperti gambar berikut. 

![New Status Created](/files/-MRJ3G3J64MHJ7IGHD-j)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/customer-service/auxiliary-mapping/membuat-status-agen-baru.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.