# Case Timeline

*Case Timeline* memungkinkan Anda untuk melihat *case history* pelanggan. Saat user menambahkan *case* pelanggan ke tiket pelanggan, secara default *case history* akan muncul di kontak pelanggan. Misalnya, dalam halaman ***Customer Support***** > *****Ticket Activity***, Anda dapat menambahkan *case* pelanggan, seperti yang ditunjukkan gambar di bawah ini

![Customer Case](/files/-MQkW8z3SG_ReC2juyuC)

Kemudian, secara otomatis *case history* akan muncul di *case timeline* dengan cara klik menu ***Customer Contact*** > pilih contact> klik tombol ***Case Timeline***, seperti pada gambar berikut

![Case Timeline](/files/-MQkWPgjuoy3aRCI-DtP)

Anda juga dapat melihat detail dari *case history* dengan mengklik *case history* yang dimaksud seperti gambar di bawah ini

![Detail Case History](/files/-MQkWYP8e6zKXGTRNCGz)


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