> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/customer-service/dashboard/send-file-or-attachment/send-faq.md).
# Send FAQ
Adakalanya, Anda mungkin perlu mengirimkan FAQ knowledge atau informasi tentang produk ketika berinteraksi dengan pelanggan. FAQ knowledge adalah library yang mencakup informasi tentang produk, layanan, atau topik untuk menjawab pertanyaan yang sering diajukan (FAQ) oleh pelanggan. Halaman FAQ knowledge memungkinkan tim Anda membuat pengetahuan yang akan membantu BOT atau Agen Anda dalam menjawab pelanggan lebih cepat dan memberikan layanan customer support yang lancar. Untuk informasi lebih lanjut, silakan lihat halaman dokumentasi [FAQ knowledge](/5.1.x-1/bot-settings-1/faq-knowledge.md).
Dalam ruang percakapan Anda dengan pelanggan, klik tombol **'attachment'** (
). Pilih dan klik menu **send FAQ**. Kemudian, Anda akan melihat pop-up untuk menemukan FAQ. Jika Anda akan memperbaharui FAQ sebelum mengirimkannya ke pelanggan, klik tombol 'attach' (
), tetapi jika Anda langsung akan mengirimkan FAQ ke pelanggan tanpa mengubahnya terlebih dahulu, klik tombol 'send' (
).
Jika Anda berhasil mengirimkan pengetahuan kepada pelanggan, pengetahuan tersebut akan muncul pada ruang percakapan Anda, seperti gambar di bawah ini.
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