> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/configuration-rule.md).

# Configuration Rule

Setelah aturan channel dibuat dan ditetapkan ke team member, maka Anda dapat melakukan konfigurasi untuk aturan channel Anda seperti *SLA Settings*, *Assignment*, dan *Service Hours configuration*.‌

*SLA Settings* digunakan untuk melakukan pengaturan pada label SLA di ticket notification Anda. Konfigurasi ini akan menentukan label SLA Anda berdasarkan SLA Type, SLA Metrics, dan SLA Duration. *Assignment configuration* adalah untuk mengatur jumlah tiket yang akan ditangani di channel Anda dan juga untuk mengatur proactive atau outbound only assignment Anda. Terakhir, *service hours configuration* untuk mengatur jam operasional para Agen saat menangani tiket.

![Configuration Rule](/files/-MQlFRH5V_30JRVFL2I_)


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