> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/configuration-rule/service-hours.md).

# Service Hours

Fitur ini memungkinkan Anda untuk melakukan pengaturan jam layanan untuk melayani pelanggan dan juga mengatur pesan yang akan ditampilkan ketika layanan atau jam operasional telah berakhir. Sehingga ketika pelanggan mengirimkan pesan di luar jam layanan atau operasional, tiket pelanggan secara otomatis akan masuk sebagai antrian pada tab ***Unassigned*** milik Supervisor dan sistem akan secara otomatis membalas pesan pelanggan sesuai dengan pesan yang ditetapkan pada bagian *out of service message*.

Misalnya, Anda dapat menyetel jam layanan pelanggan pada aturan channel 3Dolphins live chat pada hari Senin-Jumat dari '08:00' sampai '17:00', menetapkan Sabtu-Minggu sebagai hari libur umum, dan menetapkan pesan layanan. Jika Anda ingin mengaktifkan *public holidays*, pastikan *service hours* juga diaktifkan.

![Service Hours Configuration](/files/-MQpinN1EfbPqICFeYsi)

Ketika pelanggan mengirim pesan di luar jam layanan atau jam operasional, tiket akan masuk antrian (tiket akan masuk ke tab ***Unassigned*** milik Supervisor), walaupun saat itu ada Agen yang sedang online, sistem akan otomatis mengirim pesan layanan, seperti yang ditunjukkan gambar di bawah ini

![Supervisor's Unassigned Tab](/files/-MQpj-PBTon9KmMeFhGC)


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/customer-service/rule-management/configuration-rule/service-hours.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.