> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/faq-user/ticket-management/apa-yang-harus-dilakukan-jika-tiket-tidak-masuk-ke-tab-inbox.md).
# Apa yang Harus Dilakukan Jika Tiket Tidak Masuk ke Tab Inbox?
Tiket tidak dapat masuk ke tab Inbox milik Agen mungkin dikarenakan status agen Anda masih **Unavailable**. Untuk mengatasi masalah ini, lakukan langkah-langkah berikut:
1. Login sebagai **Operator**.
2. Di kanan atas halaman, klik tombol **'change status'** ( 
).
3. Ubah status Anda menjadi **Available**.
4. Klik tombol **'save'** ( 
).
5. Silahkan coba lagi dengan melakukan simulasi koneksi ke Agent atau Operator (CS).
Atau, mungkin Agen Anda ternyata tidak ada di channel rule Anda. Jika masalah ini terjadi, Anda harus menambahkan Agen Anda ke dalam team member pada rule channel Anda. Berikut hal-hal yang bisa Anda coba:
1. Login sebagai **Supervisor** atau **Administrator**.
2. Pergi ke menu **Customer Service**.
3. Klik menu **Rule Management**.
4. Periksa apakah user tersebut telah ditambahkan ke rule management Anda atau tidak.
5. Jika Agen tersebut tidak ada dalam channel rule Anda, klik tombol **'Add Team Member'**.
6. 3Dolphins akan mengarahkan Anda ke pop-up untuk menambahkan team member di channel rule Anda.
7. Cari dan tambahkan anggota tim Anda dengan mengklik tombol 'plus' ( 
).
8. Setelah menambahkan team member, periksa kembali dengan melakukan simulasi koneksi ke Agen atau Operator (CS).
---
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