# Agent (Operator) dan Supervisor

### Reply Message

Jika pelanggan mengirim pesan di messenger Facebook, public  post, atau komentar di postingan Facebook, maka pesan tersebut akan menjadi tiket baru.

![New Ticket](/files/-MUx3n5_AnmBigMs_sSi)

### Send Media, Send Library, Send Form, Download chat history, and Send Ask feedback

Silahkan merujuk kembali ke halaman Customer Service, dan pilih  ['Send File or Attachment'](/5.1.x-1/customer-service/dashboard/send-file-or-attachment.md) untuk informasi lebih lanjut.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/facebook/best-practice-facebook/agent-operator-dan-supervisor.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.