> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/instagram-business/best-practice-instagram.md).

# Best Practice Instagram

Ini adalah simulasi bagaimana interaksi antara pelanggan, agen, dan supervisor:

| **Customer**                    | **Agent (Operator)**                                                                                                            | **Supervisor**                                                                                                                  |
| ------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------- |
| Berkomentar pada Instagram post | Membalas pesan                                                                                                                  | Membalas pesan                                                                                                                  |
|                                 | Lihat link postingan yang diberi komentar oleh pelanggan di percakapan chat.                                                    | Lihat link postingan yang diberi komentar oleh pelanggan di percakapan chat.                                                    |
|                                 | Jika customer mengirimkan chat reply di kolom komentar (bukan di kolom reply) maka chat reply tersebut akan menjadi tiket baru. | Jika customer mengirimkan chat reply di kolom komentar (bukan di kolom reply) maka chat reply tersebut akan menjadi tiket baru. |

### Customer

#### Comment on Instagram post

Jelajahi foto atau video yang ingin Anda komentari lalu klik button **"Comment"**. Tulis komentar Anda, dan klik button **'Post'**.

![Comment on Instagram](/files/-MV-U9HDl5E4c3KscFDg)

Komentar Anda akan ditambahkan ke daftar komentar dan akan menjadi tiket baru di agen.

![New Ticket Sent](/files/-MV-W7ZIgJp3IkC4dWFd)

### **Agent (Operator) and Supervisor**

#### **Reply Chat**

Jika pelanggan mengirimkan komentar di postingan Anda, maka pesan tersebut akan menjadi tiket baru.

![New Instagram Ticket](/files/-MV-XPk00N1UI3BnFuMp)

#### Posting Link

Operator membalas tiket di chatbox percakapan.

![Operator Reply Ticket](/files/-MV-XesVQGpX42at1Ug3)

Lihat link postingan yang diberi komentar oleh pelanggan di chatbox percakapan.

![Comment Posted](/files/-MV-XG7JD6b8ho6KsTic)


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