# Result of Create New Channel Smartcall

Klik aktifkan toggle untuk mengaktifkan channel youtube yang telah ditambahkan.

![Smartcall Channel](/files/-MWc9_aaFkfQ8q8mh73Y)

Pelanggan melakukan panggilan ke nomor smartcall Anda kemudian menjadi tiket ke tab **'Telephony'** Agent atau supervisor dengan kategori tiket '**Inbound**'.

![Inbound Call](/files/-MWcA4Ol4GTCysEfuPzb)

Anda juga dapat membuat tiket keluar dengan menghubungi nomor pelanggan Anda dan itu menjadi tiket ke tab '**Telephony**' Agen atau supervisor dengan kategori tiket '**Outbound**'.

![Outbound Call](/files/-MWcBWn1595eREBC4h-2)

{% hint style="info" %}
 jika Anda login sebagai ‘**Agent**‘, pastikan agent status adalah ‘**Available**‘.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/integration/chanel-connector/smartcall/result-of-create-new-channel-smartcall.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.