# Queue

Secara default, pesan dari pelanggan akan masuk dalam antrian jika Agen tidak tersedia atau tidak aktif. Di live chat designer, Anda dapat mengonfigurasi teks antrian saat pesan masuk sebagai antrian. Bagian antrian ditampilkan di paling bawah chatbox dan jumlah antrian diperbaharui setiap 30 detik. Jumlah antrian yang tersisa sebelum ditangani oleh agen. Namun, jika Anda ingin menonaktifkan fitur antrian tersebut, cukup switch opsi ini menjadi off.

![Enable Queue](/files/-MT-xLxxm5mBJi3YfdwZ)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/integration/live-chat-designer/queue.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.