# Activate Feedback Template

Untuk menampilkan pertanyaan feedback saat Anda menutup tiket pelanggan, pastikan Anda telah mengaktifkan feedback template tersebut. Untuk mengaktifkannya, masuk ke menu **quality assurance** > **feedback template**. Dalam daftar dari feedback template, pilih template yang akan ditampilkan dan klik tombol ***'activate'**.*

![Activate Feedback Template](/files/-MS2eiKQDpdeJKUyZ9pv)

Ketika feedback template tersebut sudah aktif, jika tiket sudah selesai dan ditutup, sistem akan secara otomatis mengirimkan formulir feedback kepada pelanggan, dan additional question akan muncul sesuai dengan rating minimum yang telah ditentukan sebelumnya.

![Live Chat](/files/-MSCNHp95qXQDYWPXAs2)

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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x-1/quality-assurance/feedback-template/activate-feedback-template.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.