> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/performance-rating/transfer-appraisal-report.md).

# Transfer Appraisal Report

Fitur ini memungkinkan Quality Assurance untuk mentransfer appraisal report ke QA Manager. Terkadang quality assurance membutuhkan bantuan dari Manajer QA untuk melakukan penilaian, mungkin karena quality assurance merasa bingung ketika memberikan penilaian kinerja Agen.

Misalnya, apabila Quality Assurance (QA) akan mengalihkan appraisal report ke QA Manager. Di tab **available ticket** Quality Assurance (QA), Anda dapat mengklik tombol ***‘Transfer Appraisal’*** (![](/files/-MS2OG8FpJUDs3BU0uy5)). Kemudian, Anda akan diminta untuk mengkonfirmasi permintaan untuk melakukan transfer penilaian, klik *‘Request Transfer’* untuk melanjutkan transfer penilaian atau Anda dapat mengklik *‘Cancel’* untuk kembali ke halaman performance rating.

![Transfer Request](/files/-MS2OG8GDYM1R1nU5ibR)

Setelah permintaan transfer penilaian berhasil, itu akan membuat tiket tidak dapat dinilai oleh Quality Assurance dan membutuhkan QA Manager untuk menyetujui permintaan tersebut.

Pada halaman performance rating milik QA Manager, klik tab **Take Over**, dan di sudut kanan tab, Anda dapat melihat bagian permintaan transfer penilaian. Anda dapat mengizinkan atau menolak permintaan transfer penilaian, klik tombol *'Allow'*  jika Anda akan menerima permintaan transfer penilaian atau Anda dapat mengklik *'Deny'* untuk menolak permintaan transfer penilaian. Ketika penilaian diterima maka, tiket tersebut akan masuk ke dalam tab **Take Over** milik QA Manager sedangkan, apabila penilaian ditolak, tiket akan kembali dinilai oleh Quality Assurance.

![Take Over Tab](/files/-MS2OG8H0hrSadLabG5N)


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