> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x-1/quality-assurance/rating-criteria/add-new-template-criteria.md).

# Add New Template Criteria

Untuk bisa memberi penilaian pada agen dalam *appraisal form*, Anda perlu menerapkan template rating criteria, template akan muncul jika channel pada tiket cocok dengan channel pada template, seperti gambar di bawah ini.

![Template Rating Criteria](/files/-MSCA3Ltog_7elmu0jWf)

Pada dasarnya, Anda dapat menambahkan template criteria berdasarkan channel. Di sudut kanan atas, klik button ***+New Template Criteria***. Kemudian, Anda akan melihat pop-up template criteria, ketik nama template dan pilih channel template, setelah selesai anda bisa klik button ***save***.

![Add Template Criteria](/files/-MSCAwHOS5f8hAIHuNF_)

Sebagai contoh, kami menambahkan template criteria baru untuk channel live chat. Jika penambahan template criteria baru berhasil, Anda akan melihat pop-up sukses menambahkan criteria dan template akan muncul di daftar template rating criteria seperti yang ditunjukkan di bawah ini.

![Success Add Template Criteria](/files/-MSCBNmOxygKXlJVcn-7)


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