Archive Collection

The archive collection is the process of moving data that is no longer actively used (no longer frequently accessed off primary systems) to a separate storage device for long-term retention.

In 3Dolphins it is possible to archive resolved or closed tickets after a specified time. Archive tickets in 3Dolphins will run automatic, so that it can improve server performance and speeds up system loading times, especially the customers support page which contains several tickets that have been closed for a long time.