# Contact Configuration

Contact Configuration is used to determine the configuration of customer's contact.

![Contact Configuration](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSgnJqxcS2-1oDppjV9%2F-MSgs2MbJ40ybSG__E9e%2FScreen%20Shot%202021-02-04%20at%2018.48.05.png?alt=media\&token=e72c87c9-0e5d-49fc-996b-158fe24e7ec2)

**Influencer Rate**

This feature allows you to help analyze and categorize your Twitter account as an influencer according to the number of followers. So, when you receive a ticket from a twitter account via Twitter mention, you can see the influencer tag in the form of 360 customer view. Influencer tags consist of 4 categories namely, nano influencers, micro influencers, macro influencers and mega influencers.

For example, if you set micro influencers with a range of 1000-2000 followers. then, when you get a message via twitter mention from Twitter customers who have followers of 1800 people, in the pop-up window 360 customer view, the system will automatically categorize the customer as a customer in the micro influencer category, as shown images below.

![Influencer Rate](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSgnJqxcS2-1oDppjV9%2F-MSgrXVBiGIdy2vpDkjS%2FScreen%20Shot%202021-02-04%20at%2018.45.35.png?alt=media\&token=f1e02f7a-9fd3-49c6-8abb-e5a84da068af)

**Data Setting**

This feature allow you to add custom field on the 360 customer view.

![Custom Field from Data Setting](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSgnJqxcS2-1oDppjV9%2F-MSgsOoF5MfUruh95TWU%2FScreen%20Shot%202021-02-04%20at%2018.50.26.png?alt=media\&token=a8d9ad93-fcc5-445c-96d8-d3748c853302)

**Customer Identification URL**

This feature allow you to add customer identification URL from process flow. When you add this URL, you will find a customer identify field on the ticket activity. But, if the customer identify URL is empty, you can’t find a customer identify field on the ticket activity.

![Customer Identify](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSgww2lvCTm2n0Vywl1%2F-MSkvKGGJYCThFA62Xlj%2FScreen%20Shot%202021-02-05%20at%2013.41.48.png?alt=media\&token=7ddfdbae-8ce0-4aa2-9efe-16a1df51aec0)