Auto Greeting

This field allow you to set automatic messages pop up on chat to invite your customers to chat. The greeting will automatically appear on the bubble message containing the standard text greeting when the ticket is open by the agent.

You can set the greeting which are more engaging and interactive in system setting > ticket configuration > auto greeting. For example, you can set the auto greeting is “Hi {customer_name}, saat ini kamu terhubung dengan Customer Service, dengan saya agen {agent_name} yang akan membantumu”. So, when a customer sends a message to the agent, and the agent opens the message, greeting message will automatically be sent to customers, such as images below.

Auto Greeting