> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration/auto-send-feedback.md).

# Auto Send Feedback

This feature allows you to send feedback automatically when you close a ticket and does not apply to tickets that are closed using the batch closed feature (customer can’t see the feedback if you closed the ticket using the batch closed).

For example, activate the auto send feedback feature by selecting the ‘*True*‘ option. Then, when you closed the ticket, feedback will automatically send to customer as shown below.

![Auto Send Feedback](/files/-MSg9fv-Gwf3ZoJnaXHD)


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