# Auto Send Feedback

This feature allows you to send feedback automatically when you close a ticket and does not apply to tickets that are closed using the batch closed feature (customer can’t see the feedback if you closed the ticket using the batch closed).

For example, activate the auto send feedback feature by selecting the ‘*True*‘ option. Then, when you closed the ticket, feedback will automatically send to customer as shown below.

![Auto Send Feedback](/files/-MSg9fv-Gwf3ZoJnaXHD)


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```

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