# Pop-Up Chat On Idle

This feature allow you to see pop-up conversation chat and only works for chats that are directly handled by the agent without going through a bot.

For example, when the agent is idle and no chat conversation that is active or open. Then, the agent receives a new entry ticket, the pop-up chat conversation will open automatically, such as image below.

![Pop-Up Chat On Idle](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MT4axQuqo44RScfrs-g%2F-MT4d7QoKQnWqnDsh4Uc%2Fimage.png?alt=media\&token=39edc1b6-3628-457e-a446-a753a0de456c)

## Enter to Send Chat

This feature allows you to send text in the message box by simply tapping ***‘Enter‘***.