Pop-Up Chat On Idle

This feature allow you to see pop-up conversation chat and only works for chats that are directly handled by the agent without going through a bot.

For example, when the agent is idle and no chat conversation that is active or open. Then, the agent receives a new entry ticket, the pop-up chat conversation will open automatically, such as image below.

Pop-Up Chat On Idle

Enter to Send Chat

This feature allows you to send text in the message box by simply tapping ‘Enter‘.