# Reply Signature

Configuration to add reply signature on the chat ticket.

For example, you can create a reply signature according to your needs in the reply signature field. As in [*Ticket Configuration*](https://docs.3dolphins.ai/5.1.x/administration/system-setting/ticket-configuration) above, we make an example of a separator for reply signature i.e stripe (-), so that when a customer’s message is replied by an agent, the message will have a reply signature and nick name of agent that replies to the message.

If you enable reply signature, you will see the contents message from the agent : \[message] \[reply\_signature] \[nick\_name].

![Reply Signature](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSfbTPcFecsKur9eQ7I%2F-MSfxC594t87RTre0q-m%2Fimage.png?alt=media\&token=1d5120d3-10b9-4a10-af11-24f3525efdb6)

Consider the example image above, you will see content message from the User that consists of :

* \[message] : Selamat malam, dengan Sinangling Esthi ada yang bisa saya bantu ?
* \[reply signature] : ” – “
* \[nick name] : Sinangling