# Live Agent Rating

When an agents closed a conversation with customers, a system will automatically send feedback (survey question) to customer to asking and know how customer’s rate Agent, how customer’s felt about agents’ professionalism, responsiveness, helpfulness, etc.

![Customer's Feedback](/files/-MTdarHJkvg_j3WKY8K8)

If the customer submitted feedback, you can view the feedback in the ***analytic*** > ***live agent*** > ***live agent rating***. You can view the number of ratings and the average rating score on the live agent rating bar graph and detail feedback that can be filter by date range, channel name and agent name. In addition, you can be download live agent rating to a .XLS, .PDF, .CSV or .TXT files, as shown below.

![](/files/-MT9t2dWZukMU77yxfQo)

![Live Agent Rating](/files/-MT9t7bBswzIXeCBhmW-)

To see the details of the feedback that has been given by customers on each ticket, you can select and click the feedback ticket.

![Detail Feedback](/files/-MT9taUbxuKW4JY8qLQR)

When you view the offline report using the download report, you can see the summary report. The summary report contains one column whose value consists of all the data from the selected agent, as shown below.

![Summary Report .pdf](/files/-MT9twplUOOEO8KzjoHo)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/analytic/live-agent/live-agent-rating.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.