> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/analytic/live-agent/live-agent-sla.md).

# Live Agent SLA

The Live Agent SLA is feature that make it easy for supervisors to see Agents SLA on each channel owned, which are displayed in a bar chart by date range (select start date and end date, then click the ‘Filter’ button). Live agent SLA can be downloaded to a .XLS, .PDF, .CSV or .TXT files, as shown below.

![Live Agent SLA](/files/-MT5Ph8u9_1Q5zMQNF9e)


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# Agent Instructions
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