5.1 EN

5.2 EN 5.2 ID 5.1 EN 5.1 ID Anywhere EN Anywhere ID Archived

5.1 EN

5.2 EN 5.2 ID 5.1 EN 5.1 ID Anywhere EN Anywhere ID Archived

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Live Agent

Live Agent SLA

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Last updated 3 years ago

The Live Agent SLA is feature that make it easy for supervisors to see Agents SLA on each channel owned, which are displayed in a bar chart by date range (select start date and end date, then click the ‘Filter’ button). Live agent SLA can be downloaded to a .XLS, .PDF, .CSV or .TXT files, as shown below.