# Live Agent SLA

The Live Agent SLA is feature that make it easy for supervisors to see Agents SLA on each channel owned, which are displayed in a bar chart by date range (select start date and end date, then click the ‘Filter’ button). Live agent SLA can be downloaded to a .XLS, .PDF, .CSV or .TXT files, as shown below.

![Live Agent SLA](/files/-MT5Ph8u9_1Q5zMQNF9e)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/analytic/live-agent/live-agent-sla.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.