# Net Promotor Score

When a user closed a conversation with customer, a system will automatically send feedback NPS Survey question to customer to asking and know how customer’s rate Agent, how customers felt about agents’ professionalism, responsiveness, helpfulness, etc.

![NPS Feedback](/files/-MTdgiE0Bvx_bP3nRMO9)

If the customer submitted NPS feedback, you can view the NPS feedback in the ***Analytic*** > ***Live Agent*** > ***Net Promotor Score***. You can view the NPS trends, the average NPS and detail NPS feedback that can be filter by date range. In addition, you can be download net promotor score to a .xlxs files, as shown below.

![](/files/-MTALfyGQUuw6m2lcR1g)

![Net Promotor Score](/files/-MTALlaLRxGdkcKWoW5u)

To see the details of the NPS feedback that has been given by customers on each ticket, you can select and click the feedback ticket.

![Detail NPS Feedback](/files/-MTAM12vFUKUVj1yXfCp)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/analytic/live-agent/net-promotor-score.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.