# Net Promotor Score

When a user closed a conversation with customer, a system will automatically send feedback NPS Survey question to customer to asking and know how customer’s rate Agent, how customers felt about agents’ professionalism, responsiveness, helpfulness, etc.

![NPS Feedback](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MTdfiTudHH9xqt_Nf-u%2F-MTdgiE0Bvx_bP3nRMO9%2F1.JPG?alt=media\&token=0eaf92e7-b290-42ce-ab4b-474a950e5e00)

If the customer submitted NPS feedback, you can view the NPS feedback in the ***Analytic*** > ***Live Agent*** > ***Net Promotor Score***. You can view the NPS trends, the average NPS and detail NPS feedback that can be filter by date range. In addition, you can be download net promotor score to a .xlxs files, as shown below.

![](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MTAGTPTE814grAAMEgd%2F-MTALfyGQUuw6m2lcR1g%2FScreen%20Shot%202021-02-10%20at%2016.51.25.png?alt=media\&token=c8ba9aff-a3a1-41a5-8f0f-b46114b5729d)

![Net Promotor Score](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MTAGTPTE814grAAMEgd%2F-MTALlaLRxGdkcKWoW5u%2FScreen%20Shot%202021-02-10%20at%2016.51.40.png?alt=media\&token=6757eb3a-48e2-4351-826b-6a6a87880ffe)

To see the details of the NPS feedback that has been given by customers on each ticket, you can select and click the feedback ticket.

![Detail NPS Feedback](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MTAGTPTE814grAAMEgd%2F-MTAM12vFUKUVj1yXfCp%2FScreen%20Shot%202021-02-10%20at%2016.53.07.png?alt=media\&token=054259bf-a07b-420f-b6c3-df4fad8c8a13)