# Fallback Message

To display a response message when the bot doesn't understand the intent of the customer's question (Usually this response message appears because the FAQ Knowledge is not yet available on the bot which results in the bot not understanding customer questions).

Select Bot and click the **‘Fallback Message’** icon (![](/files/-MRPVVOZtTmYLoES6dV6)). Then, you will see a pop-up of the fallback message. Enter what bot says, choose the language, and choose the type of fallback message. There are 3 classifier type of fallback message i.e. complaint, inquiry, and request.

![Fallback Message](/files/-MRPVVO_-dSrKYvGhxEA)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/bot-settings/bot-manager/create-new-bot/fallback-message.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.