# FAQ Knowledge Contextual

FAQ Knowledge contextual is used to display knowledge according to context or conditions. To activate the FAQ knowledge contextual function, create new knowledge and save it, choose the *Module* and enter the *context* in the knowledge setting before click button save.

![Knowledge Setting](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRrexJr6xRy6oV3v4VY%2F-MRriSfH54VncBS-16j2%2FScreen%20Shot%202021-01-25%20at%2011.04.28.png?alt=media\&token=d6d54a54-6902-4e6a-891b-111ffdf4fb19)

**Component explanation:**

| Component | Function                                         |
| --------- | ------------------------------------------------ |
| Language  | To set the language of the knowledge             |
| Module    | To choose or create new module for the knowledge |
| Context   | To describe the context of the knowledge         |
| Effective | Effective date of the knowledge                  |
| Expire    | Expired date of the knowledge                    |

At the ‘***Bot Manager***‘ page, select bot and activate contextual bot by clicking the ‘***On***‘ toggle.

![Contextual ON](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRrexJr6xRy6oV3v4VY%2F-MRrgKeDBUXcP-Mtkeh8%2FScreen%20Shot%202021-01-25%20at%2010.56.52.png?alt=media\&token=e7d62658-4f6d-44ad-a7e1-8ea6f21963a1)

Make sure that the FAQ Knowledge that will be used is already attached in Bot. Click emulator button ‘![](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MXkrlozbCxeqOBo1oMp%2F-MXkzIW6ZchgK1Gx4UwE%2Fcontextual%201.png?alt=media\&token=b5cbe103-4664-46a0-89a6-539c14354942)‘ and you will see a pop up conversation of emulator bot. Enter what user might says and click ‘<img src="https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MXkrlozbCxeqOBo1oMp%2F-MXkzLRp7NBVwrHumLIw%2Fcontextual%202.png?alt=media&#x26;token=20133ebc-e1a3-49e1-836b-7a59bd02f291" alt="" data-size="line">‘ icon. If the context field is empty, 3Dolphins will display *unrecognized message* like the image below.

![Unrecognized Message](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRrexJr6xRy6oV3v4VY%2F-MRri0dzJr15mwc_TzFS%2FScreen%20Shot%202021-01-25%20at%2011.05.18.png?alt=media\&token=86515f9a-e7a7-469f-9f6c-e25dbcf38d15)

However, if the context is filled in, the bot will display the answer to the question that was entered, like the image below.

![Contextual Knowledge](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MRrexJr6xRy6oV3v4VY%2F-MRriJpxFrcl36vaQxEH%2FScreen%20Shot%202021-01-25%20at%2011.06.49.png?alt=media\&token=2e42fb5c-8d97-4cf7-992f-f4b05d8e7c33)