FAQ Knowledge Contextual

FAQ Knowledge contextual is used to display knowledge according to context or conditions. To activate the FAQ knowledge contextual function, create new knowledge and save it, choose the Module and enter the context in the knowledge setting before click button save.

Knowledge Setting

Component explanation:

Component	Function
Language	To set the language of the knowledge
Module	To choose or create new module for the knowledge
Context	To describe the context of the knowledge
Effective	Effective date of the knowledge
Expire	Expired date of the knowledge

At the ‘Bot Manager‘ page, select bot and activate contextual bot by clicking the ‘On‘ toggle.

Contextual ON

Make sure that the FAQ Knowledge that will be used is already attached in Bot. Click emulator button ‘‘ and you will see a pop up conversation of emulator bot. Enter what user might says and click ‘‘ icon. If the context field is empty, 3Dolphins will display unrecognized message like the image below.

Unrecognized Message

However, if the context is filled in, the bot will display the answer to the question that was entered, like the image below.

Contextual Knowledge