How to Show Fallback

To make the chatbot smarter, you as a trainer must frequently monitor what questions that has not been able to answer by bot, so you can easily rebuild the knowledge. The question that fails to be answered is called a fallback.

The function of the show fallback menu is to displayed the unknown responses from the 3Dolphins chatbot on the fallback list, so you can add new knowledge according to the fallback list.

In the upper right corner, click the ‘Show Fallback‘ button. Then, you will see a pop up of list fallback, and you can view fallback based on range date by fill the field date from and date to.

Show Fallback

Component explanation :

Icon	Component	Function
	Include fixed fallback	To display list fallback include fixed fallback
	Exclude fixed fallback	To display list fallback exclude fixed fallback.
	Include emulator in fallback list	To display list fallback include emulator in fallback list
	Exclude emulator in fallback list	To display list fallback exclude emulator in fallback list
	Exclude suggestion in fallback list	To display list fallback exclude suggestion in fallback list.
	Include suggestion in fallback list	To display list fallback intent include suggestion in fallback list.
	Add Knowledge	Button to add new knowledge based on fallback questions in the list. Click this button, then you will be directed to the add knowledge page.
	View Chat	Button to see theconversations between bot and customer.
	Delete	Button to delete fallback.