> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/bot-settings/faq-knowledge/how-to-show-fallback.md).

# How to Show Fallback

To make the chatbot smarter, you as a trainer must frequently monitor what questions that has not been able to answer by bot, so you can easily rebuild the knowledge. The question that fails to be answered is called a fallback.

The function of the show fallback menu is to displayed the unknown responses from the 3Dolphins chatbot on the fallback list, so you can add new knowledge according to the fallback list.

In the upper right corner, click the ‘***Show Fallback***‘ button. Then, you will see a pop up of list fallback, and you can view fallback based on range date by fill the field *date from* and *date to.*

![Show Fallback](/files/-MRZCIWTjpAM0YWNeTU8)

**Component explanation :**

| Icon                                                                | **Component**                       | **Function**                                                                                                                                 |
| ------------------------------------------------------------------- | ----------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------- |
| <img src="/files/-MYwqLK6aZtV3Ek93eQM" alt="" data-size="original"> | Include fixed fallback              | To display list fallback include fixed fallback                                                                                              |
| <img src="/files/-MYwqSB2csZsH6HbSGDW" alt="" data-size="original"> | Exclude fixed fallback              | To display list fallback exclude fixed fallback.                                                                                             |
| <img src="/files/-MYwqsHlxvLOs-Uf0hYf" alt="" data-size="original"> | Include emulator in fallback list   | To display list fallback include emulator in fallback list                                                                                   |
| <img src="/files/-MYwqwPzgsqirrul16Px" alt="" data-size="original"> | Exclude emulator in fallback list   | To display list fallback exclude emulator in fallback list                                                                                   |
| <img src="/files/-MYwqzV43g7fpqqUFeFR" alt="" data-size="original"> | Exclude suggestion in fallback list | To display list fallback exclude suggestion in fallback list.                                                                                |
| <img src="/files/-MYwr2AVRtNXj0Eo6xUG" alt="" data-size="original"> | Include suggestion in fallback list | To display list fallback intent include suggestion in fallback list.                                                                         |
| <img src="/files/-MYww10gvwSCvSVy--JL" alt="" data-size="original"> | Add Knowledge                       | Button to add new knowledge based on fallback questions in the list. Click this button, then you will be directed to the add knowledge page. |
| <img src="/files/-MYww4mKLUf9n4GwrvH8" alt="" data-size="original"> | View Chat                           | Button to see theconversations between bot and customer.                                                                                     |
| <img src="/files/-MYww7ea8J36ojvk-wx6" alt="" data-size="original"> | Delete                              | Button to delete fallback.                                                                                                                   |


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