# Customer Service

- [Introduction](https://docs.3dolphins.ai/5.1.x/customer-service/introduction.md)
- [Customer Support](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard.md): Customer Support
- [Monitoring Dashboard Agent](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/monitoring-dashboard-agent.md)
- [Monitoring Dashboard Supervisor](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/monitoring-dashboard-supervisor.md)
- [Search in Dashboard](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/search-in-dashboard.md)
- [Change Status Agent](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/change-status-agent.md)
- [Reply Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/reply-ticket.md)
- [Send File or Attachment](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment.md)
- [Send File](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/send-file.md)
- [Send Library](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/send-library.md)
- [Send Form](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/send-form.md)
- [Chat History](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/chat-history.md)
- [Send FAQ](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/send-faq.md)
- [Video Conference Call](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment/video-conference-call.md)
- [Watermark](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/watermark.md)
- [Ticket Activity](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-activity.md)
- [Add Customer Case](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-activity/add-customer-case.md)
- [Add Task based on Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md)
- [Customer Identify](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-activity/customer-identify.md)
- [Ticket Priority](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-priority.md)
- [Ticket Notification](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/ticket-notification.md)
- [Filter Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/filter-ticket.md)
- [Team Member](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/team-member.md)
- [Escalated Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/escalated-ticket.md)
- [Transferred Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/transferred-ticket.md)
- [Reassign Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/reassign-ticket.md)
- [Takeover Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/takeover-ticket.md)
- [Closed Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/closed-ticket.md)
- [Share Ticket Link](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/share-ticket-link.md)
- [View Chat History](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/view-chat-history.md)
- [Merge and Unmerge Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/merge-and-unmerge-ticket.md)
- [Merge Contact](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/merge-contact-suggestion.md)
- [Blocked Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/blocked-ticket.md)
- [Reopen Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/reopen-ticket.md)
- [Canned Message](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/canned-message.md)
- [How to Find FAQ](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-find-faq.md)
- [How to Export Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-export-ticket.md)
- [How to Create Outbound Email](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-create-outbound-message.md)
- [How to Create Offline Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-create-outbound-ticket.md)
- [View Assignment Rule](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/view-assignment-rule.md)
- [Customer Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact.md)
- [Create New Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/create-new-contact.md)
- [Edit Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/edit-contact.md)
- [Case Timeline](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/case-timeline.md)
- [Chat History](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/chat-history.md)
- [Merge Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/merge-contact.md)
- [Merge Contact Suggestion](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/merge-contact-suggestion.md)
- [New Email Message](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/new-email-message.md)
- [Blocked Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/blocked-contact.md)
- [Remove Contact](https://docs.3dolphins.ai/5.1.x/customer-service/customer-contact/remove-contact.md)
- [Ticket Automation](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation.md)
- [Automation Component](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/automation-component.md)
- [Tag, Severity and Process Flow](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/tag-severity-and-process-flow.md)
- [On Idle Trigger Ticket](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/on-idle-trigger-ticket.md)
- [Auto Greeting with Time Based Response](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/auto-greeting-with-time-based-response.md)
- [Bypass Ticket Distribution for High Profile Customer](https://docs.3dolphins.ai/5.1.x/customer-service/ticket-automation/bypass-ticket-distribution-for-high-profile-customer.md)
- [Rule Management](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management.md)
- [Add New Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/add-new-rule.md)
- [Add Team Members](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/add-team-members.md)
- [Add Rule Criteria](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/add-rule-criteria.md)
- [Configuration Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/configuration-rule.md)
- [SLA Settings](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/configuration-rule/sla-settings.md)
- [Assignment](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/configuration-rule/assignment.md)
- [Service Hour](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/configuration-rule/service-hour.md)
- [Clone Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/clone-rule.md)
- [Remove Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/remove-rule.md)
- [Filter Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/filter-rule.md)
- [Reload Rule](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/reload-rule.md)
- [Form Management](https://docs.3dolphins.ai/5.1.x/customer-service/form-management.md)
- [Form Records](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-records.md)
- [Filter Form Records](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-records/filter-form-records.md)
- [Download Form Records](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-records/download-form-records.md)
- [Form Builder](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder.md)
- [Create New Form Builder](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/create-new-form-builder.md)
- [Settings](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/create-new-form-builder/settings.md)
- [Generate Link](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md)
- [Edit Form Builder](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/edit-form-builder.md)
- [Remove Form Builder](https://docs.3dolphins.ai/5.1.x/customer-service/form-management/form-builder/remove-form-builder.md)
- [Paragraph Classifier](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier.md)
- [Add New Classifier Module](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/add-new-classifier-module.md)
- [Add Classifier](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/add-classifier.md)
- [Add Tags to Chat Tickets](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/add-tags-to-chat-tickets.md)
- [Edit Classifier](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/edit-classifier.md)
- [Remove Classifier](https://docs.3dolphins.ai/5.1.x/customer-service/paragraph-classifier/remove-classifier.md)
- [Email Template](https://docs.3dolphins.ai/5.1.x/customer-service/email-template.md)
- [New Email Template](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/new-email-template.md)
- [Edit Email Template](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/edit-existing-email-template.md)
- [Remove Email Template](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/remove-email-template.md)
- [Email Signature](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/email-signature.md)
- [Auto-Reply](https://docs.3dolphins.ai/5.1.x/customer-service/email-template/auto-reply.md)
- [Auxiliary Mapping](https://docs.3dolphins.ai/5.1.x/customer-service/auxiliary-mapping.md)
- [Create a New Agent Status](https://docs.3dolphins.ai/5.1.x/customer-service/auxiliary-mapping/create-a-new-agent-status.md)
- [Edit an Existing Agent Status](https://docs.3dolphins.ai/5.1.x/customer-service/auxiliary-mapping/edit-an-existing-agent-status.md)
- [Remove Agent Status](https://docs.3dolphins.ai/5.1.x/customer-service/auxiliary-mapping/remove-agent-status.md)


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