# Customer Service - [Introduction](/5.1.x/customer-service/introduction.md) - [Customer Support](/5.1.x/customer-service/dashboard.md): Customer Support - [Monitoring Dashboard Agent](/5.1.x/customer-service/dashboard/monitoring-dashboard-agent.md) - [Monitoring Dashboard Supervisor](/5.1.x/customer-service/dashboard/monitoring-dashboard-supervisor.md) - [Search in Dashboard](/5.1.x/customer-service/dashboard/search-in-dashboard.md) - [Change Status Agent](/5.1.x/customer-service/dashboard/change-status-agent.md) - [Reply Ticket](/5.1.x/customer-service/dashboard/reply-ticket.md) - [Send File or Attachment](/5.1.x/customer-service/dashboard/send-file-or-attachment.md) - [Send File](/5.1.x/customer-service/dashboard/send-file-or-attachment/send-file.md) - [Send Library](/5.1.x/customer-service/dashboard/send-file-or-attachment/send-library.md) - [Send Form](/5.1.x/customer-service/dashboard/send-file-or-attachment/send-form.md) - [Chat History](/5.1.x/customer-service/dashboard/send-file-or-attachment/chat-history.md) - [Send FAQ](/5.1.x/customer-service/dashboard/send-file-or-attachment/send-faq.md) - [Video Conference Call](/5.1.x/customer-service/dashboard/send-file-or-attachment/video-conference-call.md) - [Watermark](/5.1.x/customer-service/dashboard/watermark.md) - [Ticket Activity](/5.1.x/customer-service/dashboard/ticket-activity.md) - [Add Customer Case](/5.1.x/customer-service/dashboard/ticket-activity/add-customer-case.md) - [Add Task based on Ticket](/5.1.x/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md) - [Customer Identify](/5.1.x/customer-service/dashboard/ticket-activity/customer-identify.md) - [Ticket Priority](/5.1.x/customer-service/dashboard/ticket-priority.md) - [Ticket Notification](/5.1.x/customer-service/dashboard/ticket-notification.md) - [Filter Ticket](/5.1.x/customer-service/dashboard/filter-ticket.md) - [Team Member](/5.1.x/customer-service/dashboard/team-member.md) - [Escalated Ticket](/5.1.x/customer-service/dashboard/escalated-ticket.md) - [Transferred Ticket](/5.1.x/customer-service/dashboard/transferred-ticket.md) - [Reassign Ticket](/5.1.x/customer-service/dashboard/reassign-ticket.md) - [Takeover Ticket](/5.1.x/customer-service/dashboard/takeover-ticket.md) - [Closed Ticket](/5.1.x/customer-service/dashboard/closed-ticket.md) - [Share Ticket Link](/5.1.x/customer-service/dashboard/share-ticket-link.md) - [View Chat History](/5.1.x/customer-service/dashboard/view-chat-history.md) - [Merge and Unmerge Ticket](/5.1.x/customer-service/dashboard/merge-and-unmerge-ticket.md) - [Merge Contact](/5.1.x/customer-service/dashboard/merge-contact.md) - [Merge Contact Suggestion](/5.1.x/customer-service/dashboard/merge-contact-suggestion.md) - [Blocked Ticket](/5.1.x/customer-service/dashboard/blocked-ticket.md) - [Reopen Ticket](/5.1.x/customer-service/dashboard/reopen-ticket.md) - [Canned Message](/5.1.x/customer-service/dashboard/canned-message.md) - [How to Find FAQ](/5.1.x/customer-service/dashboard/how-to-find-faq.md) - [How to Export Ticket](/5.1.x/customer-service/dashboard/how-to-export-ticket.md) - [How to Create Outbound Email](/5.1.x/customer-service/dashboard/how-to-create-outbound-message.md) - [How to Create Offline Ticket](/5.1.x/customer-service/dashboard/how-to-create-outbound-ticket.md) - [View Assignment Rule](/5.1.x/customer-service/dashboard/view-assignment-rule.md) - [Customer Contact](/5.1.x/customer-service/customer-contact.md) - [Create New Contact](/5.1.x/customer-service/customer-contact/create-new-contact.md) - [Edit Contact](/5.1.x/customer-service/customer-contact/edit-contact.md) - [Case Timeline](/5.1.x/customer-service/customer-contact/case-timeline.md) - [Chat History](/5.1.x/customer-service/customer-contact/chat-history.md) - [Merge Contact](/5.1.x/customer-service/customer-contact/merge-contact.md) - [Merge Contact Suggestion](/5.1.x/customer-service/customer-contact/merge-contact-suggestion.md) - [New Email Message](/5.1.x/customer-service/customer-contact/new-email-message.md) - [Blocked Contact](/5.1.x/customer-service/customer-contact/blocked-contact.md) - [Remove Contact](/5.1.x/customer-service/customer-contact/remove-contact.md) - [Ticket Automation](/5.1.x/customer-service/ticket-automation.md) - [Automation Component](/5.1.x/customer-service/ticket-automation/automation-component.md) - [Tag, Severity and Process Flow](/5.1.x/customer-service/ticket-automation/tag-severity-and-process-flow.md) - [On Idle Trigger Ticket](/5.1.x/customer-service/ticket-automation/on-idle-trigger-ticket.md) - [Auto Greeting with Time Based Response](/5.1.x/customer-service/ticket-automation/auto-greeting-with-time-based-response.md) - [Bypass Ticket Distribution for High Profile Customer](/5.1.x/customer-service/ticket-automation/bypass-ticket-distribution-for-high-profile-customer.md) - [Rule Management](/5.1.x/customer-service/rule-management.md) - [Add New Rule](/5.1.x/customer-service/rule-management/add-new-rule.md) - [Add Team Members](/5.1.x/customer-service/rule-management/add-team-members.md) - [Add Rule Criteria](/5.1.x/customer-service/rule-management/add-rule-criteria.md) - [Configuration Rule](/5.1.x/customer-service/rule-management/configuration-rule.md) - [SLA Settings](/5.1.x/customer-service/rule-management/configuration-rule/sla-settings.md) - [Assignment](/5.1.x/customer-service/rule-management/configuration-rule/assignment.md) - [Service Hour](/5.1.x/customer-service/rule-management/configuration-rule/service-hour.md) - [Clone Rule](/5.1.x/customer-service/rule-management/clone-rule.md) - [Remove Rule](/5.1.x/customer-service/rule-management/remove-rule.md) - [Filter Rule](/5.1.x/customer-service/rule-management/filter-rule.md) - [Reload Rule](/5.1.x/customer-service/rule-management/reload-rule.md) - [Form Management](/5.1.x/customer-service/form-management.md) - [Form Records](/5.1.x/customer-service/form-management/form-records.md) - [Filter Form Records](/5.1.x/customer-service/form-management/form-records/filter-form-records.md) - [Download Form Records](/5.1.x/customer-service/form-management/form-records/download-form-records.md) - [Form Builder](/5.1.x/customer-service/form-management/form-builder.md) - [Create New Form Builder](/5.1.x/customer-service/form-management/form-builder/create-new-form-builder.md) - [Settings](/5.1.x/customer-service/form-management/form-builder/create-new-form-builder/settings.md) - [Generate Link](/5.1.x/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md) - [Edit Form Builder](/5.1.x/customer-service/form-management/form-builder/edit-form-builder.md) - [Remove Form Builder](/5.1.x/customer-service/form-management/form-builder/remove-form-builder.md) - [Paragraph Classifier](/5.1.x/customer-service/paragraph-classifier.md) - [Add New Classifier Module](/5.1.x/customer-service/paragraph-classifier/add-new-classifier-module.md) - [Add Classifier](/5.1.x/customer-service/paragraph-classifier/add-classifier.md) - [Add Tags to Chat Tickets](/5.1.x/customer-service/paragraph-classifier/add-tags-to-chat-tickets.md) - [Edit Classifier](/5.1.x/customer-service/paragraph-classifier/edit-classifier.md) - [Remove Classifier](/5.1.x/customer-service/paragraph-classifier/remove-classifier.md) - [Email Template](/5.1.x/customer-service/email-template.md) - [New Email Template](/5.1.x/customer-service/email-template/new-email-template.md) - [Edit Email Template](/5.1.x/customer-service/email-template/edit-existing-email-template.md) - [Remove Email Template](/5.1.x/customer-service/email-template/remove-email-template.md) - [Email Signature](/5.1.x/customer-service/email-template/email-signature.md) - [Auto-Reply](/5.1.x/customer-service/email-template/auto-reply.md) - [Auxiliary Mapping](/5.1.x/customer-service/auxiliary-mapping.md) - [Create a New Agent Status](/5.1.x/customer-service/auxiliary-mapping/create-a-new-agent-status.md) - [Edit an Existing Agent Status](/5.1.x/customer-service/auxiliary-mapping/edit-an-existing-agent-status.md) - [Remove Agent Status](/5.1.x/customer-service/auxiliary-mapping/remove-agent-status.md)