# Create New Contact
To create new contact manually, in the upper right corner, you can click **+*****new contact*** button. Then, you will see a blank form to add new contact. Enter the information required like first name, last name, phone number, email, etc. Click the ***save*** button as shown images below.
Field component explanation :
| Field Name | Description |
| ---------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| VA Engagement | Virtual Assistant Engagement displays number of times a user interacting with bot based on the knowledge module. |
| History | To view activity of the ticket (which include Unassigned, transferred until the ticket is closed). |
| Additional Information | You can add additional information of customers. You can add additional fields in the system setting > Contact Configuration > Data Setting. |
| Personal Data | 1. First Name : First name of the Customer.
2. Last Name : Last name of the Customer.
3. Phone : Phone Number of the Customer (must be filled with 10-13 digits).
4. Email : Email address of the Customer (must be email-formatted e.g ).
5. VIP : To mark a contact as VIP. If marked as VIP, new tickets from that contact will be automatically marked as priority and will skip the queue if any.
|
| Other Information | 1. ID Number : Enter Id Number.
2. ID Type : Select option for ID type,
3. Birthdate : Date of birth of the Customer,
4. Mother’s Name : Mother’s name of the customer,
5. Address : To specify address of the customer,
6. Gender : Select gender of the customer,
7. Language : Select language,
8. City : To specify city of the customer,
9. Country : To specify country of the customer,
10 Postal Code : To specify postal code of the customer,
|
After you have finished entering all information of customer, click the save button or you can exit or cancel the process of adding a new contact by clicking the closed button on the pop up form.
For example, click the ***save*** button. Then, if a new contact is successfully created, you will see a notification of success, and the contact will appear in the customer’s contact list. But, if customers have the same email or phone number, you will see a suggestion merge contact as shown images below.
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