New Email Message

This feature allows you to send outgoing messages to the selected contact using email channels. First, select a contact, and click 'new message' button ( ) on the right side of the selected contact. Then, you will see a pop-up windows to create an email outbound message, enter subject and message, click the 'reply' button or 'reply and close' button

New Email Message

Component Explanation:

Field Name	Description
From	In this field, you can choose an email address that matches the email address which is registered on OmniChannel.
To	This field will be used as the recipient of the email
Cc	In this field, you can copied to one or more recipients
Subject	Create a subject from an e-mail message that will be sent to the recipient. Note: Please click save button () to add subject
Message	Fill in with a custom message that will be sent to the recipient. you can insert images or links in the body message.
Attachment	Uploaded files as attachments to the email message. Attachments will maintain their original file name and are limited to a total aggregated size of 2 MegaByte (MB) for every email ticket.
Email Template	If you want to reuse existing content, select an email template to answer the message of the customer. You can select an email template when the customer message is the same. Or, the customer message is the global case and having a default answer
Reply	Email message will send to customer and ticket will display on the Pending tab
Reply and Close	The email message will send to your customer and the ticket will be automatically closed

For example, you choose to click reply and close button, so the message will send to customer and at the same time the ticket will close automatically, as shown images below

Closed Tab