New Email Message
Component Explanation:
For example, you choose to click reply and close button, so the message will send to customer and at the same time the ticket will close automatically, as shown images below
Last updated
Component Explanation:
For example, you choose to click reply and close button, so the message will send to customer and at the same time the ticket will close automatically, as shown images below
Last updated
This feature allows you to send outgoing messages to the selected contact using email channels. First, select a contact, and click 'new message' button ( ) on the right side of the selected contact. Then, you will see a pop-up windows to create an email outbound message, enter subject and message, click the 'reply' button or 'reply and close' button
Field Name
Description
From
In this field, you can choose an email address that matches the email address which is registered on OmniChannel.
To
This field will be used as the recipient of the email
Cc
In this field, you can copied to one or more recipients
Subject
Message
Fill in with a custom message that will be sent to the recipient. you can insert images or links in the body message.
Attachment
Uploaded files as attachments to the email message. Attachments will maintain their original file name and are limited to a total aggregated size of 2 MegaByte (MB) for every email ticket.
Email Template
If you want to reuse existing content, select an email template to answer the message of the customer. You can select an email template when the customer message is the same. Or, the customer message is the global case and having a default answer
Reply
Email message will send to customer and ticket will display on the Pending tab
Reply and Close
The email message will send to your customer and the ticket will be automatically closed
Create a subject from an e-mail message that will be sent to the recipient. Note: Please click save button () to add subject
