# Blocked Ticket

Feature block contact allows you to block a contact of customers if contact is marked as spam. Contact that has been blocked will move to the **Blocked** tab. If you get a message from customers that have been blocked, the message will appear in the blocked ticket list of the supervisor. For example, a customer who is indicated as spam sends a message to an Agent or Bot. Their tickets will be entered in the **agent’s** **inbox** tab, as shown below.

Click avatar of the customer, then you will see a pop-up of customer contact (360 Customer View), click the **'Block'** button such images below.

![360 Customer View](/files/-MQROUP65S0MjMud80P6)

If you successfully block a customer’s contact, you will see a ‘Success’ notification. Then, in the customer’s contact page, the customer’s contact will move to the **blocked** tab, like the image below.

![Blocked Tab](/files/-MQRQa2BhljdIFv0MpT6)

On the customer support page of the Agent, close the customer ticket. If the customer sends a message to the Agent or BOT again, the message will appears in the blocked ticket list of the supervisor. In this section, you can also unblock a ticket by pressing the 'unblock ticket' button ( <img src="/files/-MP8RXB4ZzKedBLWhWZD" alt="" data-size="original"> ).

![Blocked Ticket List on Supervisor's Dashboard](/files/-MQRREm2e07fWs0n4CBu)

{% hint style="info" %}
**Unblock Tickets:** This feature only functions to unblock tickets, not to unblock contacts. When the ticket is unblocked, the ticket will move to the **BOT** tab (If the BOT is activated) or will move to the **Unassigned** supervisor tab (if the BOT is not activated).
{% endhint %}

And then, you will prompt to confirm the unblock ticket, click 'Yes' to proceed or you can click 'No' to return to the customer support page.

![Confirmation to Unblock Ticket](/files/-MQRRxzKjJDNOx9f1pQe)

But, if you want to unblock a customer’s contact, in the list of the blocked ticket, click the avatar of that customer. And then, you will see a pop-up of customer contacts (360 Customer View), click the **'Unblock'** button such images below.&#x20;

![Unblock Contact](/files/-MQRSNyUIAZBAhcE0Hl8)

Then, you will prompt to confirm the unblock request, such as the images below. This picture shows you if you haven't open that user blocked ticket.

![Confirmation to Unblock Contact](/files/-MQRSp3tVy112431cXMm)

{% hint style="info" %}
**Unblock All**: Existed blocked tickets from this contact will move to the **Unassigned** tab or **BOT** tab.\
**Delete All**: Existed blocked tickets from this contact will be deleted from the system and database.
{% endhint %}


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