> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-find-faq.md).
# How to Find FAQ
FAQ are listed questions and answers to a particular topic. The function of this feature is to find answers to common questions about a piece of knowledge (specific product or service). On top of the customer support right side, click the ***'View Knowledge'*** button ( 
). Then, you will see a pop-up window, you can find:
* Question and Answer: in this section, you can find faq knowledge.
* Blog, Product, etc: in this section, you can find page that contained in page builder.
* Trending: in this section, you can see trending interaction Customer with Agent.
For example, find the knowledge of product and then you will see an answer that approaches the question, like the picture below.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:
```
GET https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/how-to-find-faq.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.