> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/search-in-dashboard.md).

# Search in Dashboard

In one case, there may be some issues where Agent has to find the customer information, but only has the keyword. So, this feature allows you to find customer information quickly based on ‘*customer name*‘, *‘ticket number‘*, *‘ telephone number‘*, *‘subject of email‘* or *‘body ticket (message)‘.*

![Search Feature](/files/-MQR66g_ZyMlFeTwmtcV)

You can type the information that you have on the search box and then click the 'search' button. If search is successful, you will see customer information in the ‘Ticket’ tab, ‘Contact’ tab and the ‘Archive Ticket’ tab based on filtered tickets, as shown below.

![Search Result](/files/-MQR6TT6Deh89lVFtpre)


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# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/search-in-dashboard.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.