> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/send-file-or-attachment.md).

# Send File or Attachment

When the Agent handle customer ticket, there are some issues that Agent has to send some file or attachment such as document, images, audio, video, feedback, form, FAQ, even video conference call. The types of attachments that can be sent varies by channel.

To begin, go to the customer support page, select a ticket and click the **'reply'** button. Then, you can see a pop-up of conversation chat, click the **'attachment'** button.

![Attachment](/files/-MQRAuxbBwjbnUPewH_U)

**Component Explanation:** 

| Name         | Description                                     |
| ------------ | ----------------------------------------------- |
| Send File    | to send file from Agent’s device to customer.   |
| Send Library | to attach library from digital library.         |
| Send Form    | to attach form from form management.            |
| Chat History | to download chat history of the related ticket. |
| Send FAQ     | to attach knowledge from FAQ Knowledge.         |


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