> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/customer-service/dashboard/takeover-ticket.md).

# Takeover Ticket

Sometimes the supervisors might need to takeover tickets. Maybe it's because the agent is handling other tickets which causes the customer to wait too long or other problems. A supervisor can take over a ticket using the 'reassign' button or 'batch reassign' button to yourself.

For example, on the dashboard page select a ticket and click the reassign button. Then, you will see a pop-up of reassign ticket and you can do a takeover ticket by reassign the ticket to yourself (Supervisor).

![Pop up Takeover Ticket](/files/-MVL886UX1TUHyLB5VD6)

If the takeover ticket is successful, the ticket will move to the **'Inbox'** tab Supervisor, as shown below.

![Supervisor's Inbox Tab](/files/-MVL8TG2MccHNZKQ1nSh)


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