# Takeover Ticket

Sometimes the supervisors might need to takeover tickets. Maybe it's because the agent is handling other tickets which causes the customer to wait too long or other problems. A supervisor can take over a ticket using the 'reassign' button or 'batch reassign' button to yourself.

For example, on the dashboard page select a ticket and click the reassign button. Then, you will see a pop-up of reassign ticket and you can do a takeover ticket by reassign the ticket to yourself (Supervisor).

![Pop up Takeover Ticket](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVL62FheRWPoSH3gB0I%2F-MVL886UX1TUHyLB5VD6%2Fimage.png?alt=media\&token=645b0363-96a3-46f9-a20b-34f664aead01)

If the takeover ticket is successful, the ticket will move to the **'Inbox'** tab Supervisor, as shown below.

![Supervisor's Inbox Tab](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MVL62FheRWPoSH3gB0I%2F-MVL8TG2MccHNZKQ1nSh%2Fimage.png?alt=media\&token=a641fa70-96ca-485a-9d5e-779bb71f3d14)