# Ticket Activity

Ticket activity is an activity that occurs in the ticket, it can be either a case or a task. To meet customer needs, there are cases that easy and there are also cases that very complicated, you can save or view these cases detail in this ticket activity.

![Ticket Activity](/files/-MQWEV0a2f3XowTfOwFq)

For example, if there is a case that customer needs to fill out a particular form, the details of the form can be added to the [customer case](/5.1.x/customer-service/dashboard/ticket-activity/add-customer-case.md). And if there is a task that you needs to solve in the ticket, you can [add the task](/5.1.x/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md) on this ticket activity.

In this feature, you also can identify customer identity, it allows you to synchronise data that is on the client with the data in 3Dolphins. [Customer identify](/5.1.x/customer-service/dashboard/ticket-activity/customer-identify.md) can help agents process important information about customers with a faster and easier time.


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