# Ticket Activity

Ticket activity is an activity that occurs in the ticket, it can be either a case or a task. To meet customer needs, there are cases that easy and there are also cases that very complicated, you can save or view these cases detail in this ticket activity.

![Ticket Activity](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MQW0KuIXIrbbwWiGjft%2F-MQWEV0a2f3XowTfOwFq%2FScreen%20Shot%202021-01-08%20at%2016.04.54.png?alt=media\&token=4663da08-885a-4112-9377-4fa823d0f82c)

For example, if there is a case that customer needs to fill out a particular form, the details of the form can be added to the [customer case](ticket-activity/add-customer-case). And if there is a task that you needs to solve in the ticket, you can [add the task](ticket-activity/add-task-based-on-ticket) on this ticket activity.

In this feature, you also can identify customer identity, it allows you to synchronise data that is on the client with the data in 3Dolphins. [Customer identify](ticket-activity/customer-identify) can help agents process important information about customers with a faster and easier time.
