# Email Template You can use the email reply template to answer the same questions or frequently asked by customers via the email channel or even global questions about products or services that have default answers. So, you don’t need to retype answers that can lead to different answers to the same question. On this page, you can also manage your signature email and the auto-reply message to send or reply to your customer. The signature email and the auto-reply message will appear based on the channel email that you used. To access this page, go to the **Customer Service** page and select the **Email Template** menu. ![Email Template](/files/-MRIfKpjhGWDLSfzOhWt) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/5.1.x/customer-service/email-template.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.