# New Email Template
Sometimes you need to answer the same type of message from your customer. This feature will simplify it for you by saving your answer on a template and using it anytime you needed. If you want to add a new email template, go to the **Customer Service** menu > **Email Template.**
For example, we will explain to you how to create an email template and how to apply it when you will reply to an email message. In the upper right corner, click the **'+new email template'** button. So, you will see a blank page in the new email template form, enter the email template name and email template message, such as the images below
**Component Explanation:**
| **Name** | Description |
| ----------------------- | -------------------------------------------------------------------------------------------------------------------------------------- |
| Email Template Name | Name of template email you will created |
| Email Template Messages | Enter a custom message that will appear in the notification emails that are sent. You can insert images or links in the email message. |
Click the '**save'** button, if the email template success created, you will see a success notification pop-up, and the email template will display on the list of email templates like the images below
The email template that you have created will also appear in the form of an email message reply by clicking on the **Customer Service** menu > **Customer Support** > select email tickets you want to reply > click 'reply email' button ( 
). Then you will see a form to reply email message, click the email template icon, and then you will see a list of email templates such images below
---
# Agent Instructions: Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.
Perform an HTTP GET request on the current page URL with the `ask` query parameter:
```
GET https://docs.3dolphins.ai/5.1.x/customer-service/email-template/new-email-template.md?ask=
```
The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.