> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/customer-service/rule-management/add-rule-criteria.md).

# Add Rule Criteria

In each rule channel, you can manage tickets that will enter the user's dashboard by specifying rule criteria. To add criteria to the rules channel, click Criteria tab, then in the lower of rule click the **'+Add New Criteria'** button. For example, In the add new criteria pop-up, select the ‘message‘ for rule set and type the contains message **‘registration‘** then, click the **+Add New Criteria** button.

![Add New Criteria](/files/-MQkBUOnTRRLyG4JxCMp)

Then the criteria will appear in the rule definition box, if you’re done click the 'save' button. To close pop-up or cancel add new criteria, click the 'close' button

![Rule Definition](/files/-MQqFg9eHWCuTwssq8DM)

If the rule criteria is successfully added, the rule criteria will appear in **available criteria** like the image below

![Available Criteria](/files/-MQkE3RaARqwZYqPxKR2)

Do the same in the ‘Try Dolphins LiveChat Product’ rule by adding the **‘activation’** rule message

From the picture above, it can be concluded that if a customer send a message to the live chat platform that contains the word **'registration'**, the ticket will be distributed to the team members contained in the **' Try LiveChat Product'** rule as shown in the images below

![Registration Message](/files/-MQkf1icY_bwtCgITDGe)

But if the customer send a message to the live chat platform that contains the word **'activation'**, tickets will be distributed to the team members contained in the live chat channel **'Try 3Dolphins LiveChat Product‘** rule as shown images below

![Activation Message](/files/-MQkftQf9duiqFwkIw6e)


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