Shift Mapping

Shift mapping allow the Supervisors to changes to the agent’s schedule. For example, when an agent requests permission to a supervisor to come in during the day because there is an urgent matter, therefore the supervisor must change the schedule that has been set for the agent.

If you want to access this features, login as Supervisor and go to employee and click the shift mapping menus, then you will see a shift mapping page such as images below.

Shift Mapping

Any add team member to shifts at operator shift page, in this the shift mapping, will take effect in one day after added.