What should I do if the bot doesn’t respond as expected?
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Last updated
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Usually, this happening because the bot doesn't have knowledge to answer the question. To resolve this problem, you may do this:
Log in as Administrator.
Go to the Bot Settings menu.
Click the Bot Manager page.
Check whether the FAQ module and Dialog module have been attached? If not, do the attached FAQ module and Dialog module.
If FAQ module and Dialog module has been attached, do a reattach FAQ module and Dialog module on the bot.
Test the FAQ or dialog module on the bot emulator and see what modules the dialog is stored in.
If you want to update your knowledge or dialog, navigate to FAQ Knowledge menu or Dialog flows menu.
Search the knowledge or dialog according to the FAQ or dialog module that was previously obtained and update the dialog or knowledge.
Check the bot again with bot emulator.
